FREQUENTLY ASKED QUESTIONS

What YouNeed to Know

Below you’ll find answers to some commonly asked questions. If you have any additional questions you don’t find answers to here, please feel free to contact us. To view a copy of our complete terms and conditions please email us here.

Here to Help You

Placing an order with us is simple! Email or What’s App/call us for all inquiries. You will receive an email from us with your hire quote. From there, we will work with you to confirm your order. Please note that availability of linens is not guaranteed until a quote has been converted to an order.

Pricing varies for each of our linen lines, depending on the linen size, fabric, and weight. Please request a quote through our website, or email hello@tablealchemy.co.uk for pricing.

We offer a variety of linen sizes and styles to choose from. Please reference our handy Linen Sizing Guide (located on our resources page) or reach out to us if you have any questions.

No. There is no minimum order, and we gladly supply linens for every event size from intimate gatherings and social soirees, to weddings and corporate programs.

We require a 50% deposit on your order to reserve your linens. Your full order balance is due 10 days prior to your order ship date. Failure to pay your balance may result in delay or cancellation of your order.

We accept all major credit cards.

Hire orders cancelled after the Final Confirmation Date found on the hire order, or 10 days prior to the event date, will result in the forfeit of your deposit. Cancellations made less than 5 business days prior to the event will be charged in full.

Yes! We service all of the United Kingdom.

Our standard hire term is 3 days. (For example, if your rental window starts on Friday, it is due back by Monday.) We can always extend your term if needed to for an additional fee.

Your order will be shipped directly to you! Please ensure the “Ship To” location on your order is able to accept deliveries. You can expect your order to arrive in boxes via shipping carrier a few days prior to your event. Please hold onto the boxes for returns after the event.

You will know your scheduled pick up day when you confirm your order, and a courier will pick up directly from your doorstep. Simply make sure your linen label is affixed to the return box, leave in the agreed upon pick up location, and we’ll take care of the rest! (Detailed instructions will be included inside each order.)

Yes! Think of it as a sort of try-before-you-buy. We can mail up to 5 swatches. We also offer our full collection of swatches for £75, a perfect option for professional event planners, designers and caterers. If you’re looking for any swatches please email hello@tablealchemy.co.uk.

We are happy to help make any changes to your order prior to 10 business days of your expected ship date. Please reach out to make any adjustments. You are always able to add to your order as long as the inventory is available.

Our shipping costs are dependent on the size and weight of your order, as well as your location.

Table Alchemy, Ltd will charge a replacement fee for missing items, and damaged items that are no longer in such a condition to be hired again. Although it is rare that linens are damaged beyond the point of repair or laundering, common damages include but are not limited to – mildew, burns, candle wax, stains, excessive soil and tears.

No worries! Just email us and we will send you a new one to print out.

Delays happen, we get it. If your order was returned late, please reach out to our team as soon as possible to let us know. Depending upon when it was returned, your order may incur a late-return fee.

Yes! If you are looking for a specific linen design or have a style in mind that you’re not seeing on our website, we will happily help source it for you. Please reach out to hello@tablealchemy.co.uk for more information, we will be in touch.

Here to Help You

Placing an order with us is simple! Email or What’s App/call us for all inquiries. You will receive an email from us with your hire quote. From there, we will work with you to confirm your order. Please note that availability of linens is not guaranteed until a quote has been converted to an order.

Pricing varies for each of our linen lines, depending on the linen size, fabric, and weight. Please request a quote through our website, or email hello@tablealchemy.co.uk for pricing.

We offer a variety of linen sizes and styles to choose from. Please reference our handy Linen Sizing Guide (located on our resources page) or reach out to us if you have any questions.

No. There is no minimum order, and we gladly supply linens for every event size from intimate gatherings and social soirees, to weddings and corporate programs.

We require a 50% deposit on your order to reserve your linens. Your full order balance is due 10 days prior to your order ship date. Failure to pay your balance may result in delay or cancellation of your order.

We accept all major credit cards.

Hire orders cancelled after the Final Confirmation Date found on the hire order, or 10 days prior to the event date, will result in the forfeit of your deposit. Cancellations made less than 5 business days prior to the event will be charged in full.

Yes! We service all of the United Kingdom.

Our standard hire term is 3 days. (For example, if your rental window starts on Friday, it is due back by Monday.) We can always extend your term if needed to for an additional fee.

Your order will be shipped directly to you! Please ensure the “Ship To” location on your order is able to accept deliveries. You can expect your order to arrive in boxes via shipping carrier a few days prior to your event. Please hold onto the boxes for returns after the event.

You will know your scheduled pick up day when you confirm your order, and a courier will pick up directly from your doorstep. Simply make sure your linen label is affixed to the return box, leave in the agreed upon pick up location, and we’ll take care of the rest! (Detailed instructions will be included inside each order.)

Yes! Think of it as a sort of try-before-you-buy. We can mail up to 5 swatches. We also offer our full collection of swatches for £75, a perfect option for professional event planners, designers and caterers. If you’re looking for any swatches please email hello@tablealchemy.co.uk.

We are happy to help make any changes to your order prior to 10 business days of your expected ship date. Please reach out to make any adjustments. You are always able to add to your order as long as the inventory is available.

Our shipping costs are dependent on the size and weight of your order, as well as your location.

Table Alchemy, Ltd will charge a replacement fee for missing items, and damaged items that are no longer in such a condition to be hired again. Although it is rare that linens are damaged beyond the point of repair or laundering, common damages include but are not limited to – mildew, burns, candle wax, stains, excessive soil and tears.

No worries! Just email us and we will send you a new one to print out.

Delays happen, we get it. If your order was returned late, please reach out to our team as soon as possible to let us know. Depending upon when it was returned, your order may incur a late-return fee.

Yes! If you are looking for a specific linen design or have a style in mind that you’re not seeing on our website, we will happily help source it for you. Please reach out to hello@tablealchemy.co.uk for more information, we will be in touch.

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