Yes, once your order request is processed and confirmed we will email you an order confirmation.  Please read and review the order confirmation carefully, and let us know if you need any changes to the order, or if anything is in error.

Our standard hire period is up to three days.  Please note that if your linens are not returned on the scheduled pick-up date, your order will be charged a £50 missed pick-up fee.

If you need to keep the linens for longer, please let us know (orders@tablealchemy.co.uk and we can check availability to extend the hire for an additional fee.  For any items that are out of our inventory for an extended period of time, you will be charged an extended hire fee.

Yes, you can make changes to your order but orders must be finalised 5 business days ahead of the warehouse departure date. After that time you may not make changes to an order.

Our hire fee covers the price of the linen as well as all washing and processing. Additional fees for delivery will be noted on your quotation. Any damages or missing items will be assessed after your order is returned to us.

Call  07793195911! This line will connect you to a voicemail box that will be responded to within 30 minutes by one of our sales or production team members on Friday evening, and Saturday until 6:00 PM.  For new orders, questions regarding payment or future events, please call during business hours to connect with customer service.

We require a 50% deposit to hold an order, and the remaining balance is charged to the same card 3 days before the order leaves our warehouse.

Due to the nature of our business, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations after the Final Confirmation (6 pm, 5 business days before your order leaves the warehouse), will result in the forfeit of your deposit and may be charged a re-stocking fee. Cancellations within three business days of your order leaving the warehouse will be charged in full.

Yes, you are responsible in full for hire fees of items that have left our warehouse, as they are out of our inventory and unavailable for other clients. We are happy to make any final changes to your order prior to 6 PM GMT 5 business days before it leaves our warehouse so that your order is appropriate for your final guest count.

We ask that you not launder your linens under any circumstances. We have a special laundering process for each type of fabric we carry, and many of them are too delicate for standard washing. Cleaning is included in the hiring fee, so please leave that to us.

Replacement fees vary by fabric, and are dependent on the value of the fabric itself, how difficult or easy it is to source, the labor involved to sew the piece, etc. Please contact orders@tablealchemy.co.uk if you need to know the replacement cost of a given item.

An item is considered damaged if it is beyond the point of repair or laundering. It is rare, but we do have to charge a replacement fee if a linen is returned in an unrepairable condition. The most common damages are wax stains, tears or cuts, burns, permanent marker, excessive soil and mildew. Normal food and wine stains are not considered damages.

Yes, all of our linens contain special tags that allow us to accurately track everything that comes and goes from our warehouse. If an item is not returned or returned in such a condition that it cannot be hired again, we do have to charge a replacement fee.